Duty Manager

With a landmark venue, and over 100 years of championing independent voices promoting equality, social justice, and a better life for all – we call that ETHICS – Conway Hall offers the perfect platform for those driven by the same passion for change. We curate, support and facilitate people and ideas that Make Ethics Matter in the world, through a vibrant arts, events and learning programme, in person and online.

Conway Hall is a busy venue with 100,000 visitors a year and 2,500 events large and small. We are seeking an enthusiastic and self-motivated professional who will assist in the smooth delivery of events and performances. Successful candidates will provide excellent customer service in line with the ethos and values of Conway Hall, will support the delivery of successful events, and maintain a safe, well-presented and welcoming environment at all times.

Our Mission is to curate, support and facilitate people and ideas that make ethics matter in the world.

Key Tasks

1. To ensure the smooth delivery of all internal and external events at Conway Hall, liaising with clients and hirers, caterers and the AV/PA provider during events
2. To manage the setting up and breaking down rooms for a range of different events throughout the day and to assist in rapid turnover of space between events
3. To contribute to a culture of customer care within Conway Hall by always providing a welcoming and accessible atmosphere for all visitors to the building
4. To be a highly visible and helpful presence at all times while on duty at Conway Hall
5. To manage health and safety briefings with hirers
6. To ensure all public areas of Conway Hall are clean and well-presented at all times
7. Prepare a daily incident report logging visitor, partner and client feedback, maintenance issues and reporting any incidents that occur on the premises
8. To implement health and safety policies and protocols while on duty and observe Risk Assessment measures, and to ensure clients abide by agreed terms of hire
9. To conduct regular health and safety checks including a weekly fire alarm test and record accidents and near misses
10. Be a trained first aider dealing with any incidents that occur during a shift. Training will be given if necessary
11. Be a trained fire warden. Training will be given if necessary
12. Ensure the building complies with all licensing policies while on duty
13. To communicate with fellow Duty Managers and Operations Manager as needed to ensure a seamless handover before and after each shift
14. To work as part of a team representing Conway Hall’s ethos, style and values
15. Provide refreshments to hires as required

General

• Comply with Conway Hall’s policies
• Undertake training, as required
• Any other reasonable duties as required by the Head of Operations
• Support the culture of fundraising throughout Conway Hall’s activities and staff
• Participate actively in the life of the Society and venue

Person Specification Essential Criteria

• Experience of customer care
• Outstanding interpersonal and communications skills
• An ability to work with a wide range of people and to manage professional relationships effectively
• An ability to work on own initiative and to problem solve and prioritise workload
• An ability to remain calm under pressure and to take the lead during emergencies
• Good time management and an ability to manage competing demands
• Ability to actively manage setting up and clearing events spaces
• Good IT skills and experience
• Willingness to work unsocial hours including evenings and weekends (which will also mean working alone and being the only member of staff present)

Desirable experience/skills

• Knowledge of statutory regulations and policies regarding public buildings
• Knowledge and understanding of venue health and safety requirements
• Experience of working within a contemporary cultural building environment
• Be a personal licence holder. Training will be provided if not.
• Knowledge of one or more subject matters in the Society’s field of interest

 

Terms

Role:                  Duty Manager, Full-time, Permanent

Salary:               £26,812 per annum

Hours:                 37.5 hours based on five shifts a week worked between Monday and Sunday

Location:             Conway Hall 25 Red Lion Square, London, WC1R 4RL

Reports to:          Head of Operations

Annual Leave: Pro rata 24 days per annum, plus one week over the Christmas holiday period, (all based upon 37.5 hours per week)

Probation period: Three months

Pension: An optional stakeholder pension scheme is available. Employee contribution of 3% is matched by 5% from the employer.

 

Closing date:

Submission information: Please send a CV and a covering letter setting out why you are suitable for the role to james@conwayhall.org.uk 

Please include a completed Equal Opportunities Monitoring Form with your application.

Conway Hall is committed to equal opportunities and diversity. We welcome and encourage job applications from people of all backgrounds.