With a landmark venue, and over 100 years of championing independent voices promoting equality, social justice, and a better life for all – we call that ETHICS – Conway Hall offers the perfect platform for those driven by the same passion for change. We curate, support and facilitate people and ideas that Make Ethics Matter in the world, through a vibrant arts, events and learning programme.
In a normal year our building would see 100,000 visitors and our venue and spaces hosting 2,500 events, large and small. We have also accelerated the digital delivery of our programme through infrastructure investment, live-streaming and online content.
Our Mission is to curate, support and facilitate people and ideas that make ethics matter in the world.
Role: Duty Manager, Full-time, Permanent
Reports to: Head of Operations
Hours: 37.5 hours based on five shifts a week worked between Monday and Sunday
Annual Leave: 24 days per annum plus statutory bank holidays
Salary: £23,400 per annum
Reporting to the Head of Operations, the Duty Manager at Conway Hall will assist in the smooth delivery of events and performances at our busy venue. Successful candidates will provide excellent customer service in line with the ethos and values of Conway Hall, will support the delivery of successful events, and maintain a safe, well-presented and welcoming environment at all times.
- Ensure the smooth delivery of all internal and external events at Conway Hall, liaising with clients and hirers, caterers and the AV/PA provider during events
- Oversee and assist in setting up and breaking down rooms for a range of different events throughout the day and to assist in rapid turnover between event
- Contribute to a culture of customer care within Conway Hall by always providing a welcoming and accessible atmosphere for all our audiences and clients.
- Be a highly visible and helpful presence at all times while on duty at Conway Hall.
- Manage health and safety briefings with hirers.
- Ensure all public areas of Conway Hall are clean and well-presented at all times.
- Prepare a daily incident report logging visitor, partner and client feedback, maintenance issues and reporting any incidents that occur on the premises.
- Implement health and safety policies and protocols while on duty and observe Risk Assessment measures, and to ensure clients abide by agreed terms of hire.
- Conduct regular health and safety checks including a weekly fire alarm test and record accidents and near misses
- Be a trained first aider dealing with any incidents that occur during a shift. Training will be given if necessary.
- Be a trained fire warden. Training will be given if necessary.
- Ensure the building complies with all licensing policies while on duty.
- Communicate with fellow Duty Managers and Head of Operations as needed to ensure a seamless handover before and after each shift
- Work as part of a team representing Conway Hall’s ethos, style and values.
- Comply with Conway Hall’s policies.
- Undertake training, as required.
- Any other reasonable duties as required by the Head of Operations.
- Support the culture of fundraising throughout Conway Hall’s activities and staff.
- Participate actively in the life of the Society and venue.
Person Specification Essential Criteria
- Experience of customer care
- Outstanding interpersonal and communications skills
- An ability to work with a wide range of people and to manage professional relationships effectively
- An ability to work on own initiative and to problem solve and prioritise workload
- An ability to remain calm under pressure and to take the lead during emergencies
- Good time management and an ability to manage competing demands
- Ability to actively manage setting up and clearing events spaces
- Good IT skills and experience
- Willingness to work unsocial hours including evenings and weekends
- Knowledge of statutory regulations and policies regarding public buildings
- Knowledge and understanding of venue health and safety requirements
- Experience of working within a contemporary cultural building environment
- Be a personal licence holder. Training will be provided if not.
- Knowledge of one or more subject matters in the Society’s field of interest
How to Apply
Please send a CV and a covering letter setting out why you are suitable for the role to firstname.lastname@example.org
Please enclose a completed Equal Opportunities Monitoring Form with your application – CLICK HERE FOR THE PDF
Closing date for applications is 9.00am, Monday 25 April
Interviews will be held via Zoom on Wednesday 27 April
[If you have any questions please email the Head of Operations, James Foran, on the above email address.]
Conway Hall is committed to equal opportunities and diversity. We welcome and encourage job applications from people of all backgrounds.