Do I receive a paper ticket when I book for events?
It depends on the organiser and event. For events organised by Conway Hall Ethical Society, we will email an e-ticket to you upon purchase.
To save on paper waste, you do not have to print this e-ticket out, but simply show it on your phone or other device upon arrival. Failing that, we will also have a list of names on the door, so can check the person who bought the tickets off this list.
For any events not organised by Conway Hall Ethical Society (for instance, an external hirer), you will have to contact them directly for their entry requirements.
I haven’t received any confirmation or a ticket via email. What do I do now?
In all the instances over years since we’ve been using our online ticketing system, the most common reason for non-arrival of confirmation is always a typo in the email address.
The only way we can check and amend it is for you to get in contact with the organiser, and we/they will amend the email and resend the confirmation.
If you use the contact form on our website, please make sure you state which event and which date the event is on, along with your name and email address.
We aim to get back to you within a few hours on weekdays, but expect to wait longer at the weekends.
Is there a cash-point at Conway Hall?
No, there is not. The nearest cash-points are at the convenience store on the corner of Red Lion Street and Theobalds Road, or The Dry Cleaning Company at 52 Red Lion Street (may charge a fee) and High Holborn have plenty of cash points if you head down Red Lion Street.
Our cafe and Conway Hall events will take card payments.
If an event is not organised by Conway Hall Ethical Society (i.e. an external hirer) then please ensure that you contact the organiser directly in order to confirm about cash/card payments.
Do you have free Wi-Fi at Conway Hall?
Yes! The network is called Conway Hall Free WiFi and you will need to open a browser (or follow the prompt screens) on your device or computer if its Windows, or follow the instructions in the pop-up window on your device, then agree to our terms & conditions before connecting to the internet.
Do you have a lift or escalator to get to the other floors and library at Conway Hall?
Unfortunately, we do not. The building was built in 1929 and is Grade II listed. However, the ground floor is accessible (Main Hall, Brockway Room and Bertrand Russell Room), and there is also an accessible toilet on the ground floor.
If you are arriving in a wheelchair, please contact the organiser in advance, as they will be able to reserve seating for yourself and, if needed, a carer.
I’m hard of hearing, do you have a loop fitted in all your rooms?
We have induction loops in the Main Hall and the Brockway Room. You will need to turn your aid to the T setting to use it. The other rooms do not have loops, but we do have a portable loop available for hire for other rooms.
If you do need special arrangements, please do contact us and we can see what we can do.
Can I bring dogs to Conway Hall?
Here at Conway Hall guide dogs, service and assistance dogs are welcome at our venue. If you have any specific needs or requests please let us know in advance so we can ensure that everything is in place to provide a safe and comfortable visit for you and your dog. We regret that only the above mentioned dogs are allowed in to Conway Hall without our prior agreement. Please speak to us about your specific needs before visiting the venue with your dog.
I’ve just joined as a member of the Society, is there anything else I need to do regarding my membership?
Thank you for joining and supporting Conway Hall Ethical Society. You will be added to our general and membership mailing lists, so if you’re receiving those emails, you can be sure that we’ve received your application and your name has been added to the list.
You will receive an email confirmation and membership card in the post shortly afterwards.
I’m holding an event at Conway Hall. How do I get my event listed on your website?
You will have to contact our Venue Hire team (email@example.com) to email you a listing form which is then sent to our Marketing department. If it fits within our charitable aims and you have sent all the necessary details, we will then list the completed event onto our website.
How do you recycle your waste?
We use Recorra who recycle our waste, including paper, card, plastics, electrical equipment, toners, batteries and food waste, so nothing goes to landfill.
I signed up to your mailing list. Why am I not receiving emails from you?
There may be a few reasons for this.
1) It may get filed in your spam folder – so please add us to your address book if you have received emails from us in the past and this should “whitelist” us and resolve the issue. We only send from [name]@conwayhall.org.uk addresses.
2) The other reason may be that you have a “forwarder” set up. Which means that you have signed up with an email “firstname.lastname@example.org” but it sends it on to “email@example.com”.
When this happens some providers change the structure of the email to make it look like it came from the original address when it didn’t and could be filtered out by your final email provider.
It’s then either put in the spam folder or quietly rejected.
If this is the case then the only way around it is to either update your email profile to the final destination email address you use – “firstname.lastname@example.org”, set up a mailbox in your final email providers account to “pull” emails from the account using a login and password, or by contacting your email provider to see if they can work out a fix to this issue of changing the email structure when sending on.