TICKETING TERMS AND CONDITIONS

By booking tickets with Conway Hall you are agreeing to and are bound by the terms and conditions listed below. Your statutory rights are not affected. Tickets booked via authorised Third Parties are subject to their terms and conditions and any queries regarding the purchase must be directed back to the point of sale.

DISCOUNTED AND FREE TICKETS

Conway Hall Ethical Society offers discounted tickets for the majority of our own events for full-time students, and those in receipt of Universal Credit, Disability Living Allowance, Personal Independence Payments, Pension Credit and and other government-provided living support. Proof or ID for each concession may be requested upon entry.

Carers for persons with disabilities are entitled to free admission to Ethical Society events (subject to availability). Please contact us on 07344 482 284 (9am – 5pm, Mon – Fri only) or via email at info@conwayhall.org.uk to secure your carer’s ticket.

PAYMENT AND SECURITY

Conway Hall uses Ticketsolve for all event ticket registration. Security and privacy information is available at the point of sale.

When you book tickets online for events at Conway Hall we will collect personal information about you. This information is used for the fulfilment of your order only.

TICKET DELIVERY

Once you have confirmed or paid for your order your name will be added the guest lists to the event(s); we do not send tickets in the post.

You do not need to print tickets, however for speed of entry we recommend presenting your QR code (where applicable) when checking in for your event.

ADMISSION TO EVENTS

We recommend that visitors arrive at least 10 minutes before the start of an event.

No food or drink from outside Conway Hall is allowed in the Main Hall or meeting rooms.

Recording equipment is only allowed upon request if there is written consent from the organiser or from Conway Hall.

Smoking is not permitted anywhere inside the building.

Mobile phones, pagers and watches should be silenced before the start of events.

ACCESS

Contact details of events organisers are available at the point of sale. If you have any concerns about accessing Conway Hall, or wish to notify us of any special access requirements in advance of your visit, contact us on 07442 405 055 or via email at info@conwayhall.org.uk.. General visitor access information is available here: https://www.conwayhall.org.uk/about/visiting-us/

SECURITY

Visitors are requested to keep their personal belongings with them at all times.

Children must be accompanied by an adult.

RESERVATIONS

We regret that we cannot take any unpaid reservations for any events where there is a fee for entry.

CONDITIONS OF SALE

Every member of the audience (where applicable) must have validated entry.

Conway Hall reserves the right to refuse admission or attendance to any patron.

Conway Hall reserves the right to make any alterations to an advertised programme rendered necessary by unavoidable causes.

BUYING RETURNS

Conway Hall will operate an advance waiting list for sold out performances. If any tickets are returned, the waiting list will be contacted in chronological order and at the discretion of the Box Office.

REFUNDS AND EXCHANGES

Refunds will be issued if an event has been cancelled. You will be contacted if an event is cancelled or if there is a major change to an event.

Exchanges may be given at the absolute discretion of Conway Hall and its partners. If you are unable to attend an event organised by Conway Hall, contact us on 07442 405 055 or via email at info@conwayhall.org.uk. If the event is sold out, we will attempt to resell your ticket. If we are successful, your ticket price will be refunded.

In the event that you are unable to attend an event organised by a third party, contact the organisers directly for information on refunds, as policies may vary.

Admission for latecomers is discretionary and subject to availability on the night. Conway Hall reserves the right to release any tickets that have not been collected 10 minutes after events have started.

Any events at Conway Hall may be filmed, audio recorded or photographed. Please notify a member of staff if you do not wish to be filmed or photographed.

Your statutory rights are not affected.

Conway Hall conforms to the Data Protection Act 2018. Privacy Policy here: https://www.conwayhall.org.uk/privacy-policy/

If you have any queries regarding the above or any other matter relating to ticket purchase please contact Conway Hall on 07442 405 055 or via email at info@conwayhall.org.uk